Feedback from previous guests about their experience
82%
liked the resort and would come back again
8.2/10
Great
Rooms
6.4
Location
5.4
Service
5.0
Dining
5.4
Guest reviews
8.2/10
based on 5 reviews
7.6
7.6/10 based on 464 reviews
George
United States of America,
February
2025
5.4/10
The views from my room were nothing short of amazing. though the distance from downtown Beppu made getting around a bit inconvenient. The onsen facilities provided a wonderful experience, but the overall dining options were limited and a bit overwhelming at times.
Rooms
6.0
I had a Casual Twin room that was spacious and provided stunning views of the coastline. but the room itself felt a bit tired and could use some refurbishment.
Service
5.0
The staff were friendly and tried to be accommodating. though the language barrier made it difficult to communicate needs, and I often felt stranded without assistance.
Location
5.0
The hotel is quite far from Beppu city center, making it difficult to access local attractions and restaurants. which forced me to rely heavily on taxis.
Dining
5.0
Breakfast was decent but crowded, and the limited dining options in the hotel made it hard to find something appealing. the buffet felt chaotic during peak hours.
Facilities
7.0
The onsen was a highlight, providing a relaxing atmosphere with both indoor and outdoor options. still, other recreational facilities felt lacking.
Greg
United States of America,
December
2024
6.4/10
I had a mixed experience at Hotel & Resorts Beppuwan. The views from my room were absolutely stunning, but the hotel itself felt quite tired and in need of refurbishment. The breakfast was decent, but there were some issues with cleanliness and service that really stood out.
Rooms
6.0
The room was spacious and had a superb view, but it was heavily stained and in need of updating.
Service
5.0
While the staff were friendly, communication was difficult due to their limited English. There were also issues with the Do Not Disturb sign being ignored.
Location
7.0
The hotel is located a bit far from the center of Beppu, but the views of the coastline were magnificent.
Dining
5.0
Breakfast was adequate, but I found the quality lacking. The cooked fish was particularly off-putting, which led me to dine elsewhere.
Facilities
6.0
The closed swimming pool was disappointing, but the public bath was clean and comfortable.
Bill
United States of America,
December
2024
5.2/10
My stay at Hotel & Resorts Beppuwan was a mixed experience. While the views were truly amazing, the overall condition of the hotel left a lot to be desired. The swimming pool was closed during my visit, and the service was hampered by language barriers with the staff. I appreciated the spaciousness of my room, but cleanliness could definitely improve.
Rooms
6.0
I found the room to be spacious, but overall cleanliness was lacking. It felt quite tired and in need of refurbishment.
Service
5.0
The reception staff were friendly, yet their limited English proficiency made communication challenging. There was also no assistance available for luggage.
Location
5.0
Though the hotel offers stunning views and a relaxing atmosphere, its remote location meant that I was quite far from Beppu's city center. This made it inconvenient to explore or find dining options nearby.
Dining
6.0
Breakfast was adequate, though the buffet during dinner felt overcrowded. With a limited selection of options, I chose to venture out for meals instead.
Facilities
6.0
The outdoor and indoor onsens were highlights, providing a relaxing experience. However, it was disappointing to find the swimming pool closed during a hot summer stay.
John
United States of America,
October
2024
5.8/10
My stay at Hotel & Resorts Beppuwan was a mixed bag. The views were truly stunning, particularly from my sea-facing room, but the overall experience was marred by poor communication and cleanliness issues. The breakfast was okay, but I wouldn’t rave about it.
Rooms
6.0
Rooms were spacious but in need of a serious clean and update. I found dirty tissues upon arrival, which was off-putting.
Service
5.0
The staff were friendly and tried their best, but the language barrier made it tough to communicate effectively. I even had issues with service requests.
Location
5.0
The hotel is a bit of a trek from Beppu station, making it inconvenient if you want to explore the city. There aren’t many dining options nearby, which was a bummer.
Dining
5.0
Breakfast was an adequate start to the day, but some of the options didn’t taste great. I had my doubts about the cooked fish served.
Facilities
5.0
The on-site facilities like the hot springs were nice, though it was disappointing to see the pool was closed during my visit.
Kevin
United States of America,
October
2024
6.6/10
I had mixed feelings about my stay. On the plus side, the hotel had stunning sea views and spacious rooms. However, I found the staff's lack of English proficiency made communication challenging, and the hotel was quite far from Beppu's attractions, which limited my dining options.
Rooms
8.0
The rooms were spacious, especially the Casual Twin that I stayed in. The sea-facing view was a highlight, and I enjoyed the welcome snacks.
Service
5.0
While I found the staff to be friendly, their inability to speak English made it hard to request services or get assistance. I noticed no one helped with luggage either.
Location
5.0
The hotel was a bit too far from the center of Beppu, making it inconvenient to explore the area or find nearby restaurants. You definitely need to rely on taxis.
Dining
6.0
The dining options were quite limited. Breakfast was a buffet and could get crowded. I enjoyed the Japanese dinner, but the buffet part had some dishes that ran out too quickly.
Facilities
7.0
I appreciated the big onsen and the well-organized breakfast hall. It was good to have various facilities available like room service and free shuttles.